Essential Functions:
The Digital Navigator is responsible for assisting individuals in understanding and using digital platforms and technology. This role involves providing support and guidance to help people access and use digital tools effectively for personal, educational and professional purposes.
Â
Assist individuals with setting up and using digital devices such as iPad, tablets and computers.
Provide guidance on accessing and utilizing online services, including emails, social media and other websites.
Ensure that equipment is charged, ready for use and accessible for identified individuals to use.
Completes required documentation for use of equipment.
Attend necessary meetings and trainings needed for the use of the devices.
Assist with program activities as needed and assigned.
Serve on assigned committees.
Facilitate special classes as required (Digital courses, and other training provided by other providers)
Maintain timely/accurate documentation
General Duties
Meet work deadlines and performance requirements on schedule
Work cooperatively with staff, clients and personnel from other agencies/companies
Set a good personal example and serve as a positive role model
Follow all agency administrative and personnel policies/procedures and work rules
Assist/perform other duties or special projects/assignments as requested
Maintain clean and safe work environment
Follow all quality standards/procedures
Requirements
High School diploma; Strong understanding of digital devices and online platforms. Must be patient and can explain technical concepts in simple terms. Must be able to provide technical support to a variety of needs of individuals. Must have knowledge of internet safety and cybersecurity practices. Must have the ability to work independently and as part of a team.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions
Type of Position
Benefits
Workers Compensation